/* ============================================================
   Support Ticket Page — support.css
   ============================================================ */

.support-page {
  max-width: 760px;
}

.support-page__intro {
  margin-bottom: 1.75rem;
}

.support-page__intro h1 {
  font-size: clamp(1.5rem, 4vw, 1.875rem);
  font-weight: 800;
  letter-spacing: -0.02em;
  margin-bottom: 0.5rem;
  color: var(--theme-heading-text, var(--flceo-text, #212529));
}

.support-form-card {
  border: 2px solid var(--theme-input-border, var(--flceo-border, #dee2e6));
  border-radius: var(--flceo-radius-lg, 12px);
  background: var(--theme-surface, var(--flceo-bg-white, #fff));
  box-shadow: var(--flceo-shadow-sm, 0 1px 3px rgba(0, 0, 0, 0.06));
  overflow: hidden;
}

.support-form-card__body {
  padding: 1.25rem 1.25rem 1.5rem;
}

@media (min-width: 576px) {
  .support-form-card__body {
    padding: 1.5rem 1.75rem 1.75rem;
  }
}

.support-form-section {
  padding-bottom: 1.25rem;
  margin-bottom: 1.25rem;
  border-bottom: 1px solid var(--flceo-border-light, #e9ecef);
}

.support-form-section:last-of-type {
  border-bottom: none;
  margin-bottom: 0;
  padding-bottom: 0;
}

.support-form-section__title {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.8125rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--theme-heading-text, var(--flceo-text, #212529));
  margin-bottom: 1rem;
}

.support-form-section__title i,
.support-form-section__title svg {
  color: var(--flceo-button, var(--theme-heading-text, var(--flceo-text, #212529)));
  fill: currentColor;
  flex-shrink: 0;
}

.support-form-section--highlight {
  background: color-mix(in srgb, var(--flceo-primary, #2d6a4f) 4%, var(--theme-surface, #fff));
  border: 2px solid var(--theme-input-border, var(--flceo-border, #dee2e6));
  border-radius: 10px;
  padding: 1rem 1rem 0.25rem;
  margin-bottom: 1.25rem;
}

.support-form-section--highlight .support-form-section__title {
  margin-bottom: 0.875rem;
}

.support-form-card .form-control,
.support-form-card .form-select {
  border-radius: 8px;
  min-height: 46px;
  font-size: 1rem;
}

.support-form-card textarea.form-control {
  min-height: 140px;
  resize: vertical;
}

/* Prevent iOS zoom on focus for date/tel inputs */
@media (max-width: 575.98px) {
  .support-form-card input[type="date"],
  .support-form-card input[type="tel"],
  .support-form-card input[type="email"],
  .support-form-card input.form-control {
    font-size: 16px;
  }
}

.support-form-card input[type="date"] {
  line-height: 1.5;
  padding-top: 0.55rem;
  padding-bottom: 0.55rem;
}

.support-form-card .form-label {
  color: var(--theme-text, var(--flceo-text, #212529));
}

.support-form-card .form-label small {
  font-weight: 500;
}

.support-form-card .form-text-hint {
  font-size: 0.8125rem;
  color: var(--flceo-text-muted, #6c757d);
  margin-top: 0.35rem;
}

.support-form-actions {
  display: flex;
  justify-content: center;
  margin-top: 1.25rem;
}

.support-form-card .btn-submit {
  min-height: 48px;
  min-width: min(100%, 220px);
  padding-left: 2rem;
  padding-right: 2rem;
  font-weight: 700;
  letter-spacing: 0.02em;
}

.support-form-card .support-captcha-wrap {
  margin-top: 0.5rem;
  margin-bottom: 0.25rem;
}

.support-success-card {
  border: 2px solid var(--theme-input-border, var(--flceo-border, #dee2e6));
  border-radius: var(--flceo-radius-lg, 12px);
  background: var(--theme-surface, #fff);
  box-shadow: var(--flceo-shadow-sm);
  padding: 2rem 1.5rem;
  text-align: center;
}

.support-success-card__icon {
  width: 4.5rem;
  height: 4.5rem;
  margin: 0 auto 1.25rem;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 2rem;
  color: var(--flceo-success, #27ae60);
  background: color-mix(in srgb, var(--flceo-success, #27ae60) 12%, transparent);
}

.support-success-card .btn {
  min-width: 140px;
  min-height: 46px;
  font-weight: 700;
  letter-spacing: 0.02em;
}

.support-success-card .btn-flceo.btn-accent {
  background-color: var(--flceo-button);
  border-color: var(--flceo-button);
  color: var(--theme-accent-btn-text, #fff);
}

.support-success-card .btn-flceo.btn-accent:hover,
.support-success-card .btn-flceo.btn-accent:focus {
  background-color: var(--flceo-button-hover);
  border-color: var(--flceo-button-hover);
  color: var(--flceo-button-hover-text, var(--theme-accent-btn-text, #fff));
}

.support-success-card .btn-flceo.btn-outline-accent {
  color: var(--flceo-button);
  border-color: var(--flceo-button);
  background-color: var(--theme-surface, #fff);
}

.support-success-card .btn-flceo.btn-outline-accent:hover,
.support-success-card .btn-flceo.btn-outline-accent:focus {
  background-color: var(--flceo-button);
  border-color: var(--flceo-button);
  color: var(--theme-accent-btn-text, #fff);
}

@media (max-width: 575.98px) {
  .support-success-card .support-success-card__actions {
    flex-direction: column;
    align-items: stretch !important;
  }

  .support-success-card .btn {
    width: 100%;
  }
}

/* ============================================================
   View Ticket Page — extends support.css
   ============================================================ */

.view-ticket-page .view-ticket-shell {
  overflow: hidden;
}

.view-ticket-page .view-ticket-shell__body {
  padding: 1.25rem 1.25rem 1.5rem;
}

@media (min-width: 576px) {
  .view-ticket-page .view-ticket-shell__body {
    padding: 1.5rem 1.75rem 1.75rem;
  }
}

.view-ticket-page .view-ticket-section {
  padding-bottom: 1.25rem;
  margin-bottom: 1.25rem;
  border-bottom: 1px solid var(--flceo-border-light, #e9ecef);
}

.view-ticket-page .view-ticket-section:last-child {
  border-bottom: none;
  margin-bottom: 0;
  padding-bottom: 0;
}

.view-ticket-page .view-ticket-hero {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 1rem;
  margin-bottom: 0;
}

.view-ticket-page .view-ticket-hero__eyebrow {
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--flceo-text-muted, #6c757d);
  margin: 0 0 0.35rem;
}

.view-ticket-page .view-ticket-hero__title {
  font-size: clamp(1.5rem, 4vw, 1.875rem);
  font-weight: 800;
  letter-spacing: -0.02em;
  margin: 0 0 0.35rem;
  color: var(--theme-heading-text, var(--flceo-text, #212529));
}

.view-ticket-page .view-ticket-hero__subject {
  margin: 0;
  font-size: 1rem;
  color: var(--flceo-text-muted, #6c757d);
}

.view-ticket-page .view-ticket-hero .status-badge {
  font-weight: 700;
  font-size: 0.8125rem;
  padding: 0.4rem 0.8rem;
}

.view-ticket-page .status-badge.status-open {
  background: #fde8e8;
  color: #991b1b;
  border: 1px solid #f3a8a8;
}

.view-ticket-page .status-badge.status-pending {
  background: #fef3c7;
  color: #92400e;
  border: 1px solid #fcd34d;
}

.view-ticket-page .status-badge.status-escalated {
  background: #ffedd5;
  color: #9a3412;
  border: 1px solid #fdba74;
}

.view-ticket-page .status-badge.status-closed {
  background: #dcfce7;
  color: #166534;
  border: 1px solid #86efac;
}

.view-ticket-page .view-ticket-meta {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 1rem 1.25rem;
  margin: 0;
}

.view-ticket-page .view-ticket-meta__item dt {
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--flceo-text-muted, #6c757d);
  margin-bottom: 0.2rem;
}

.view-ticket-page .view-ticket-meta__item dd {
  margin: 0;
  font-size: 0.95rem;
  font-weight: 600;
  color: var(--theme-text, var(--flceo-text, #212529));
}

.view-ticket-page .view-ticket-resolution {
  border: 2px solid color-mix(in srgb, var(--flceo-info, #0dcaf0) 35%, var(--theme-border, #dee2e6));
  border-radius: var(--flceo-radius-lg, 12px);
  background: color-mix(in srgb, var(--flceo-info, #0dcaf0) 8%, var(--theme-surface, #fff));
  padding: 1rem 1.15rem;
}

.view-ticket-page .view-ticket-resolution__title {
  font-size: 0.875rem;
  font-weight: 700;
  margin: 0 0 0.5rem;
  color: var(--theme-text, var(--flceo-text, #212529));
}

.view-ticket-page .view-ticket-resolution__body {
  white-space: pre-wrap;
  line-height: 1.6;
  color: var(--theme-text, var(--flceo-text, #212529));
}

.view-ticket-page .view-ticket-conversation .support-form-section__title {
  margin-bottom: 1rem;
}

.view-ticket-page .view-ticket-chat {
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.view-ticket-page .view-ticket-chat__row {
  display: flex;
}

.view-ticket-page .view-ticket-chat__row--customer {
  justify-content: flex-end;
}

.view-ticket-page .view-ticket-chat__row--staff {
  justify-content: flex-start;
}

.view-ticket-page .view-ticket-chat__bubble {
  max-width: min(80%, 34rem);
  padding: 0.85rem 1rem;
  border-radius: 16px;
  border: 1px solid var(--theme-border, #dee2e6);
  box-shadow: var(--flceo-shadow-sm, 0 1px 3px rgba(0, 0, 0, 0.06));
}

.view-ticket-page .view-ticket-chat__row--customer .view-ticket-chat__bubble {
  background: color-mix(in srgb, var(--flceo-button, #667eea) 12%, var(--theme-surface, #fff));
  border-color: color-mix(in srgb, var(--flceo-button, #667eea) 24%, var(--theme-border, #dee2e6));
  border-bottom-right-radius: 4px;
}

.view-ticket-page .view-ticket-chat__row--staff .view-ticket-chat__bubble {
  background: var(--theme-bg, #f5f7fa);
  border-bottom-left-radius: 4px;
}

.view-ticket-page .view-ticket-chat__author {
  font-size: 0.75rem;
  font-weight: 700;
  margin-bottom: 0.35rem;
  color: var(--theme-text, var(--flceo-text, #212529));
}

.view-ticket-page .view-ticket-chat__row--customer .view-ticket-chat__author,
.view-ticket-page .view-ticket-chat__row--customer .view-ticket-chat__time {
  text-align: right;
}

.view-ticket-page .ticket-chat-tag {
  display: inline-flex;
  align-items: center;
  padding: 0.18rem 0.5rem;
  border-radius: 50rem;
  font-size: 0.62rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  vertical-align: middle;
  line-height: 1.2;
  border: 1px solid transparent;
}

.view-ticket-page .ticket-chat-tag--staff {
  background: #dbeafe;
  border-color: #60a5fa;
  color: #1e3a5f;
}

.view-ticket-page .view-ticket-chat__message {
  white-space: pre-wrap;
  font-size: 0.9375rem;
  line-height: 1.6;
  color: var(--theme-text, var(--flceo-text, #212529));
}

.view-ticket-page .view-ticket-chat__time {
  font-size: 0.6875rem;
  color: var(--flceo-text-muted, #6c757d);
  margin-top: 0.45rem;
}

.view-ticket-page .view-ticket-chat__empty {
  text-align: center;
  color: var(--flceo-text-muted, #6c757d);
  margin: 0.5rem 0 0;
  padding: 0.75rem 0;
}

.view-ticket-page .view-ticket-reply textarea.form-control {
  min-height: 120px;
}

.view-ticket-page .view-ticket-reply .btn-flceo.btn-accent {
  background-color: var(--flceo-button);
  border-color: var(--flceo-button);
  color: var(--theme-accent-btn-text, #fff);
}

.view-ticket-page .view-ticket-reply .btn-flceo.btn-accent:hover,
.view-ticket-page .view-ticket-reply .btn-flceo.btn-accent:focus {
  background-color: var(--flceo-button-hover);
  border-color: var(--flceo-button-hover);
  color: var(--flceo-button-hover-text, var(--theme-accent-btn-text, #fff));
}

.view-ticket-page .view-ticket-closed-note .btn-flceo.btn-outline-accent {
  color: var(--flceo-button);
  border-color: var(--flceo-button);
  background-color: var(--theme-surface, #fff);
}

.view-ticket-page .view-ticket-closed-note .btn-flceo.btn-outline-accent:hover,
.view-ticket-page .view-ticket-closed-note .btn-flceo.btn-outline-accent:focus {
  background-color: var(--flceo-button);
  border-color: var(--flceo-button);
  color: var(--theme-accent-btn-text, #fff);
}

@media (max-width: 575.98px) {
  .view-ticket-page .view-ticket-meta {
    grid-template-columns: 1fr;
  }

  .view-ticket-page .view-ticket-chat__bubble {
    max-width: 92%;
  }

  .view-ticket-page .view-ticket-reply .support-form-actions .btn {
    width: 100%;
  }
}