FLCEO.com Terms of Service & Policies

Effective Date: March 8, 2026

1. General Refund Policy

Due to the nature of our services, which provide immediate electronic access to course materials upon enrollment, refunds are generally not issued once course access has been granted.

2. Course Exchanges

If you have selected the incorrect renewal course for your license type, 1StopCEUs.com may, at its sole discretion, offer a course exchange for the correct course. Course exchange requests must be submitted to our support team before the original course quiz has been completed.

3. Promotional Pricing

Promotions, discounts, and coupon codes apply to license renewal courses only unless explicitly stated otherwise. Promotional pricing cannot be applied retroactively to completed purchases.

4. Duplicate Payments

If a duplicate payment is made for the same course enrollment, the duplicate charge will be refunded in full upon verification.

5. Transaction Processing Fees

For any eligible refund, transaction processing fees charged by third-party payment processors may be deducted from the refund amount. These fees are non-refundable as they are assessed by the payment processor at the time of the original transaction.

6. How to Request a Refund

To request a refund or course exchange, please contact our support team with your order details. All requests are reviewed on a case-by-case basis.

Effective Date: March 8, 2026

1StopCEUs.com is committed to protecting the privacy of our users. This Privacy Policy describes the information we collect, how we use it, and the choices you have regarding your personal data.

1. Information We Collect

When you use 1StopCEUs.com, we may collect the following information:

• Name — your full legal name as entered during account creation or license lookup
• Email address — used for account communication, certificate delivery, and receipts
• License number — your Florida professional license number
• License type — the category of your Florida professional license
• Course enrollment and completion records — including quiz scores and completion dates
• Payment transaction records — including transaction ID, payment status, and purchase amount

2. Payment Information

1StopCEUs.com does not store or retain full credit card numbers, CVV codes, or other sensitive payment card information. All payments are securely processed by third-party payment processors. We only retain transaction metadata (transaction ID, payment status, and purchase amount) for order fulfillment and record-keeping purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing course enrollments and payments
• Generating certificates of completion
• Reporting course completions as required
• Communicating with you about your account, courses, and support requests
• Improving our website and services
• Complying with applicable legal and regulatory requirements

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• With third-party payment processors to complete your transaction
• With the proper regulatory bodies as required for course completion reporting
• When required by law, subpoena, or legal process

5. Data Retention

We retain your personal and course completion data for as long as necessary to fulfill the purposes outlined in this policy, comply with regulatory reporting requirements, and resolve disputes.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Effective Date: March 8, 2026

1. Reporting to the DBPR

Course completions may be reported to the Florida Department of Business and Professional Regulation (DBPR) when required by applicable regulations. 1StopCEUs.com submits completion reports to the DBPR on behalf of students who successfully complete approved continuing education courses.

2. Reporting Timelines

Reporting timelines may vary depending on regulatory requirements, processing schedules, and the volume of completions. 1StopCEUs.com makes reasonable efforts to report completions in a timely manner, but cannot guarantee a specific reporting date or timeframe.

3. Student Responsibility — Renewal Deadlines

Students remain solely responsible for completing their continuing education courses before their license renewal deadline. 1StopCEUs.com is not responsible for late renewals, lapsed licenses, or penalties resulting from a student's failure to complete courses on time.

4. Student Responsibility — Verification

Students are responsible for verifying their renewal status directly with the state board. 1StopCEUs.com provides certificates of completion for your records, but the state board is the authoritative source for license status and continuing education credit verification.

5. Accuracy of Information

The accuracy of reporting depends on the accuracy of the personal and licensing information you provide during course enrollment. Please ensure your name, license number, and license type are correct before completing your course.

Effective Date: March 8, 2026

1. Accurate Information

Students must provide accurate personal and licensing information when creating an account, enrolling in a course, or entering license details after completing a quiz. This includes your full legal name, email address, license number, and license type.

2. Certificate Generation

Certificates of completion are generated using the information you submit during the course completion process. 1StopCEUs.com relies on the accuracy of user-provided data to produce certificates and report completions.

3. Errors from Incorrect Information

1StopCEUs.com is not responsible for certificate errors caused by incorrect, incomplete, or outdated information submitted by the student. This includes misspelled names, incorrect license numbers, or wrong license types.

4. Certificate Review

Students should review their certificate immediately after course completion to verify that all information is correct. If you notice an error, please contact our support team as soon as possible so we can assist with corrections.

5. Record Retention

Students should retain copies of their certificates for their personal records. While 1StopCEUs.com maintains completion records, it is the student's responsibility to keep a copy of their certificate as proof of completion for their own files and for potential verification.

6. Certificate Integrity & Fraud Prevention

Certificates issued by 1StopCEUs.com may not be altered, transferred, falsified, or used by another person. Each certificate represents the completion of a specific course by a specific individual.

• Fraudulent submissions — including false names, false license numbers, or completing a course on behalf of another person — may result in certificate invalidation.
• Access to the 1StopCEUs.com platform may be suspended or terminated for suspected fraud.
• 1StopCEUs.com may cooperate with licensing authorities, in the investigation of suspected fraud or certificate misuse.

Effective Date: March 8, 2026

1. Payment Processing

All payments on 1StopCEUs.com are securely processed by third-party payment processors. 1StopCEUs.com does not store, process, or have access to your full credit card number, CVV code, or other sensitive payment card information at any time.

2. Authorization

By submitting a payment on 1StopCEUs.com, you authorize the charge for the selected course at the displayed price. This authorization occurs at the time of payment submission.

3. Transaction Processing Fees

Transaction processing fees assessed by third-party payment processors are non-refundable. In the event of an eligible refund, these fees may be deducted from the refund amount.

4. Payment Security

Our payment integration uses tokenized, PCI-compliant technology. Your card information is entered directly into a secure payment form hosted by our payment processor — it never passes through our servers.

5. Payment Disputes

If you experience a billing issue or believe a charge is incorrect, we encourage you to contact our support team first before initiating a chargeback or dispute with your card issuer. We are committed to resolving payment concerns promptly and fairly.

6. Receipts

A payment receipt is sent to your email address upon successful payment. This receipt includes your transaction ID, course name, and purchase amount for your records.